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Sync Issues

  • Updated

Preliminary steps

Problem identification

Your calendar is synchronized from one device to another using a cloud calendar.
To identify which device fails to synchronize please follow these steps.

  1. Enter a new event in device A
  2. Login to your cloud calendar (B)
    Google * https://www.google.com/calendar (see https://weekcalendar.zendesk.com/entries/28869511 if only one calendar is syncing)
    iCloud * https://www.icloud.com/#calendar
    Outlook * https://calendar.live.com
    Yahoo * https://calendar.yahoo.com
    and check if the event you just created is there.
  3. If not, then the sync problem is between device A and your cloud calendar (B)
    If the event is there it means there's a sync issue between your cloud calendar (B) and device C

Solution

In 90% of cases the procedure below solves the issue.
Week Calendar uses iOS' native synchronization functionality, so this is a general iOS problem, not caused by Week Calendar.

On your iOS device:

  1. Backup your colors in Week Calendar if necessary ( Settings > General > Synchronize colors )
  2. Go to System Settings
  3. Go to Accounts & Passwords (​Calendars in iOS10 or Mail, Contacts, Calendars in iOS9 and below)
  4. In the Accounts section select the calendar having a problem (iCloud, Exchange, ....)
  5. Reset / Re-sync the calendar data by toggling CALENDAR setting OFF and ON again

You might need to reboot your iOS device afterwards, forcing it to sync.

Warning: If events are only available on device and are not synced to the cloud, resetting sync will delete the events not synchronized.
For safety you can make a backup of these events using ICS export, see https://weekcalendar.zendesk.com/entries/31570762

Should toggling calendar not result in desired sync you can also remove the account, reboot and then add the account again.

WiFi Issues

Please see https://weekcalendar.zendesk.com/knowledge/articles/211793089/en-us?brand_id=75051 to resolve WiFi problems.

iCloud Control Panel Windows Sync Issues

Please see https://weekcalendar.zendesk.com/entries/31732981

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