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Crash Investigation

A crash can be caused by several causes:

  • A bug in Week Calendar
  • A problem with the Operating System (iOS)
  • A jailbreak library

If the default Apple Calendar app crashes too then:

  1. Go to device Settings
  2. Go to Calendar (or Mail, Contacts, Calendars in iOS9 and below)
  3. In the Accounts section, select the account not working properly
  4. Reset / Re-sync the calendar data by toggling account OFF
    (You'll get a message "Delete from my iPhone/iPad, this is normal. You can press it).
    and ON again

If this doesn't solve your problem it would be really great if you could send us crash logs,

allowing us to investigate what is causing the crash and would allow us to fix it when it's a bug in Week Calendar.

Crash logs

In order to investigate what's causing the crash, we'll need crash logs from your device.

iOS8+

The section below only will contain crash logs if you did not sync your device with iTunes after crash occurred.
After sync with iTunes crashes are only visible on your computer.

  1. Go to device Settings > Privacy > Diagnostics & usage > Diagnostics & usage Data
  2. Tap on crash starting with app name
    Crash_Log.png
    You will see a text field with a crash log.
  3. Press to select a part and move left blue marker to the beginning.
  4. Move down right blue marker to bottom of screen so it continues scrolling down until the end.
  5. Copy the entire text an paste it in an email

 

iTunes

When syncing with iTunes, crash logs are automatically transferred from your device to your PC or Mac.

itunes.jpg

 

Mac OS X

On the Mac, crash logs are kept at:

~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>

where ~ is your Home folder.

If the Library folder is not visible, check this page on how to make it visible: http://www.macworld.com/article/2057221/how-to-view-the-library-folder-in-mavericks.html

Here’s an example:

osx.png

Crash logs on the Mac OS X.

Device name is “William Kelly's iPhone” here There’s the .crash file and .plist file – archive them both and send to a developer. Actually, pick all the files you find there that have the name of the problematic application, in our case all logs starting with WeekCal

 

Windows Vista, 7, 8, 10

Windows Vista, 7, 8, 10 Files are located here:

C:\Users\<USERNAME>\AppData\Roaming\Applecomputer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

The AppData folder is hidden by default, so here’s how to access it. Get into your personal folder:

vista1.png

User folder, with Vista folder path

Now click on the folder (address) bar which will change the display into Windows folder path and add \AppData to it, then click Enter.

vista2.png

When clicked, the address bar changes into regular Windows folder path
This will then show the folder contents. From here, you can follow the path above until you get to the crash logs.

For Windows 7, follow the same procedure.

Windows XP

Location is here:

C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter\<DEVICE_NAME>

<USERNAME> is your login username. Application Data folder is usually hidden by default, so you need to reveal it in the same way as in Vista — by typing in and pressing Enter.

 

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